Parts orders

Should you wish to cancel your order please advise as soon as possible after ordering but within 7 working days following delivery.

Cancellations or returns should be advised in writing by email to returns@ashtrans.com

If your order is not already dispatched we will refund any payment in full (except Special orders, see below). Please note that we not liable for any loss that may arise due to fluctuations in the exchange rate at the time of refund.

If your order has already been delivered, and you wish to return the order for refund,  you may do so within 12 months of purchase.  All return goods are subject to a 15% re-stocking charge. Returns are not accepted after this 6 month period. This excludes core returns (see below) or the return of faulty goods.

Items must be returned, at no expense to Ashcroft Transmissions Limited,  in the originally packaging and in good condition, as delivered. Parts fitted or damaged may not be refunded or may be subject to a surcharge.  Ashcroft Transmissions cannot be responsible for goods lost or damaged on return.  It is the responsibility of the sender to clearly label the return goods with their details.

Refunds for returned goods will be made, by the method by which the goods were originally paid, within 7 working days.

Transmissions orders

Should you wish to cancel your order please contact in us writing as soon as possible after ordering.

If your transmission unit has already been built, but not dispatched, we will cancel your order but a 10% restocking charge, based on the unit price but excluding the core charge, will be deducted from your refund.

If your transmission unit has already been shipped, we will refund your order if the return is returned within a 6 month period, excluding any carriage costs and we will deduct a 15% re-stocking charge, based on the unit cost excluding any core charge. If you have ordered from the UK and paid for return collection we can arrange collection of the order, otherwise you will be responsible for the return of your order. Your order must be returned unused, in good condition and not damaged or disassembled in any way.